Terms and conditions
North Ice will make every effort to stick to the planned itinerary but due to weather conditions that might not always be possible.North Ice reserves the right to adjust the itinerary without notice for reasons beyond their control such as weather or other unforeseen circumstances
We ask participants to come 15minutes before scheduled departure because preperation can take some time. If this is not a private trip come on set time. We will not wait longer than 8 minutes past set time.
Please note that all prices for the services provided by North Ice are in the company’s local currency, Icelandic Krona (ISK). North Ice can not be responsible for currency fluctuations and or additional fees outside its control that may be applied such as bank transfer fees, credit card fees and etc.
If North Ice must cancel a trip, we will offer our clients another trip when the weather has blown over or arrange for a trip at a different time/date. If that is not suitable for you, any payments made to the company will be fully refund. However participants will not be able to make any compensation claims for consequential losses such as changes to flight tickets etc.
Cancellation if you cancel
- Month from departure 100% refund
- 3 weeks from departure 80% refund
- 2 weeks from departure 70% refund
- 1 week from departure 50% refund
- 6-1 day from departure 0 % refund
Participants are required to follow the instructions of the guide. The guide can expel a participant from the tour without refund if he considers his behaviour a threat to the safety of others or his own.
Each participant is responsible for conditions of his own health and must not prevent, disrupt or inconvenience a trip because of health conditions. It is not possible to demand refund if a trip is cut short due to health conditions or other reasons that North Ice is not responsible for.
North Ice strongly recommends that you purchase a travel insurance policy in your home country that covers your cost should you have to cancel your travel reservation with short notice. The policy should cover loss of deposit, cancellation and additional expenses, medical expense and repatriation and loss or damage of baggage and valuables.
Alcohol and drugs
North Ice reserve the right to refuse participation to clients we believe are under the influence of alcohol or drugs, in such circumstances, no refund shall be given. Our guides reserve the right to refuse participation to any customer whose conduct or manner is likely to cause offence, upset or put other passengers in danger. In such cases, full cancellation charges apply.
Appropriate footwear and suitable outdoor clothing must be worn. We reserve the right to refuse participation to customers who are dressed inappropriately or with inappropriate footwear since this will put the client’s well-being and safety at risk. Take a look at the gear list we have.